01
Understand the workflow
Follow the merchant setup and shopper journey from chart to recommendation.
How it worksSupport
A direct route from question to useful context.
Start with the most common questions, or send the store and product context that will help us investigate efficiently.
Direct support
Tell us what you are seeing.
A precise store and product reference helps connect your question to the right chart, assignment, or storefront setting.
info@ashspark.comDetails to include in a support email
- Your store domain
- The myshopify.com address identifies the exact store context.
- The affected product
- Include the product URL and the chart name whenever possible.
- What happened
- Share the steps that reproduce the issue and what you expected to see.
Keep sensitive information out of support messages.
Do not send passwords, access tokens, payment-card details, or shopper body inputs. Shoppers should send privacy requests to the store where they used Radiant; merchants can review the complete process in the privacy policy.
Three useful starting points
Choose the shortest path to your answer.
Each route adds context before you write, and every page connects back to support.
- 02
Explore the product
Review guides, assignment rules, storefront controls, analytics, and privacy.
Product features - 03
Compare the plans
Check limits and included capabilities before choosing a subscription.
Pricing
Frequently asked questions
The details, without the detour.
Twelve practical answers about setup, storefront behavior, privacy, limits, and billing.
Ask a different questionHow does Smart Selector work?
It guides shoppers through a short set of relevant questions, evaluates the eligible ranges in the product's assigned chart, and returns clear sizing guidance. Shoppers do not need to manually measure every part of their body.
Can shoppers still view the full size chart?
Yes. The full table remains available. A centimeters and inches switch and measurement guidance can also appear when the merchant enables and configures them. A table-only chart can open directly without using a Smart session.
Does Radiant store shoppers' body details?
Body details are used to calculate the recommendation in the shopper's browser. When Shopify consent permits, Radiant stores the sizing outcome—not height, weight, age, body shape, or calculated measurements.
Is every recommendation guaranteed?
No sizing tool can guarantee fit. Radiant gives guidance from the chart ranges and information available for that product, so accurate source charts and clear garment details still matter.
Which storefront languages are available?
Radiant can follow Shopify's active storefront locale automatically for English, Spanish, and Brazilian Portuguese, or the merchant can choose a fixed language. Unsupported storefront languages fall back to English.
How are size charts assigned?
You can target a product, collection, product type, vendor, tag, or the entire store. More specific rules take priority, so the right chart can follow each part of your catalog.
What happens when a monthly Smart limit is reached?
New Smart guidance pauses until the next allowance or a plan change. The full size chart remains available, and Radiant does not add surprise usage charges.
Can I customize the storefront experience?
Paid plans unlock colors, typography, launcher styles, popup or drawer presentation, merchant logos, and branding removal. Growth and Scale also include custom visual assets.
How does the 14-day trial work?
Eligible paid plans can include up to a 14-day trial. Shopify is the final authority for eligibility, trial dates, taxes, and the charge shown before approval.
What can I learn from analytics?
Radiant connects sizing consultations with add-to-cart behavior, active sizing time, attributed returns, recommendation activity, and table opens. Higher plans add comparisons, size mix, and product-level insight.
Does it work on mobile storefronts?
Yes. The launcher and sizing experience are responsive, keyboard-aware, and designed to load the complete selector only after a shopper chooses to interact with it.
How do I get help?
Email info@ashspark.com with your store domain, the affected product, and a short description of what you are seeing. That context helps us investigate efficiently.